Natural conversations
Instead of fixed voice prompts, callers can speak freely at their own pace.
Bell AI Call
A voice service that uses AI to automate inbound and outbound telephone calls. CREA supports implementation and operation, including transcription, summaries, CRM integration and handover to human operators.
An exceptional experience — see it for yourself.
Watch a live-response demo showing how a naturally speaking AI telephone service connects to business systems. Note: the video includes audio.
Fully automate telephone interactions.
Instead of fixed voice prompts, the AI holds conversations at each caller's pace. Start with telephone tasks that require dedicated staff, such as inquiry intake, reservation confirmation and calls to inactive customers.
Inbound and outbound calls
Handle tasks ranging from inquiry intake to reservation confirmation and contacting inactive customers.
Easy to get started
Connect with manuals, CRM and reservation systems to fit your existing workflows.
High quality, flexibility and low cost in one service.
Voice technology
Respond with natural, clear AI speech that sounds like a person speaking.
Flexible system integration
Connect with the web applications you already use, such as reservation systems and CRM.
From implementation to operation
CREA works with you through sales, scenario design, integration and adoption.
The features telephone operations need, from call records to analysis.
Transcription and summaries
Calls are automatically transcribed and summarized by AI. Quickly review their contents from the inbound call history.
Knowledge base
Manage response content and workflows centrally, and let your team track requests for additions and changes and their progress.
Call handover
Monitor AI responses in real time and switch to a human operator with one click only when needed.
CTI
Display customer information and previous interactions as soon as a call arrives, so you can respond with an understanding of the situation.
Web calls
Start a voice conversation with AI in a single tap through a widget embedded in your website.
A/B testing and analysis
Compare script performance and structure the reasons for refusals to improve conversations.
AI customer lists
Automatically assign tags from call content and web activity to organize the customers you should target.
Speech synthesis
Choose a male or female voice and tone, or create a voice that reproduces the voice of your own staff.
Multilingual support
Prepare one Japanese scenario and use the same flow to respond in major languages.
Seamless integration with a wide range of tools
Connect directly with the systems you use every day, including CRM, calendars and chat tools, to automate work.
Salesforce
Zendesk
Google Calendar
HubSpot
Notion
Slack
Microsoft Teams
Calendly
Zoom
Google Sheets
Zapier
Airtable
Trello
Dropbox
Asana
Google Drive
Support tailored to your operations, from discovery to production use.
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Inquiry and proposal
We discuss your operations, suggest how to use the service and provide a demo when needed.
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Application
Review the terms, submit the application and place the formal order.
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Kickoff and test design
We define the work and build conversation scenarios and AI agents.
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Review, adjustments and release
After testing and tuning, we announce the number and configure call forwarding.
Service Pricing (excluding tax)
Basic Plan
Basic telephone intake and call routing
Fixed monthly fee: JPY 0 / Calls: JPY 50 per minute
- Basic telephone intake
- Outbound calls
- Simple call routing
- Available 24 hours a day, 365 days a year
Recommended
Standard Plan
A comprehensive service including reservations and inquiry handling
Monthly fee: JPY 5,000 / Calls: JPY 40 per minute
- Basic Plan features
- Reservations and inquiry handling
- CRM integration
- Available 24 hours a day, 365 days a year
Premium Plan
Advanced customer support and specialized responses
Contact us for pricing. Tailored to your operations.
- All Standard Plan features
- Complex system integration
- Multilingual support
- LINE / Slack notifications and SMS
Frequently Asked Questions
What telephone tasks can we start with?
You can start with inquiry intake, reservation confirmation, callback guidance or contacting inactive customers. We first focus on one task and define conversation content and the conditions for human handover.
Can we keep our current telephone number?
You can forward calls from an existing number to a Bell number. We will review your current telephone environment before advising on number configuration and forwarding.
What should we prepare before getting started?
Please prepare anticipated inquiries, current response procedures and the materials used to provide information. No dedicated software installation is required. CREA supports scenario design and testing.
What are the minimum contract term and cancellation conditions?
The minimum contract term is 1 month. After that, you can cancel at any time without a cancellation fee.
How can we review call contents?
You can review recordings, transcripts and summaries in the management interface. Notifications can be configured for your operations using email, LINE, Slack, Chatwork, Teams and other channels.
Can AI calls be transferred to a human operator?
Yes. Based on predefined conditions or a staff member's judgment, calls can move to a human through call forwarding or call handover.
How are personal information and call data handled?
Before implementation, we confirm the data to be used, the scope of storage and integration destinations, and design handling procedures for your operations. If personal information is involved, please discuss your management requirements with us.
Can scenarios be improved after implementation?
Yes. We review actual call results and continuously adjust how questions are asked, the information provided and the conditions for human handover.